Privacy Policy

Cubetown is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, email addresses, phone numbers, date of birth, and credit card details.

This Personal Information is obtained via our website when making a booking or purchase, from cookies, or in person at the venue.

We collect your Personal Information for the primary purpose of providing our services to you. We may also use it for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure, such as booking confirmations, reminders and requests for feedback about your visit.

We send you marketing, such as news and offers, only if you have opted in to receive it. Every marketing message includes a way to unsubscribe, and you can also ask us to stop at any time by contacting us (see below).

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

International Data Transfers

Personal Information we collect is shared with our booking and payment providers, and with Google, which provides our email and website analytics. They may store it overseas, including in the United States.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, booking records, which hold most of the Personal Information we collect, are kept for at least 7 years to meet our record-keeping obligations.

Access to your Personal Information

You may access the Personal Information we hold about you and update and/or correct it by logging onto our website using the email address and phone number that you used to make a booking.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries about our Privacy Policy, or a complaint about how we have handled your Personal Information, please contact us at:

Cubetown Perth
143 Great Eastern Hwy, Rivervale WA 6103
perth@cubetown.com.au
(08) 6271 0276

We will look into your complaint and respond to you in writing within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.